Please email any questions not answered on this page
to service@wholesaleatebay.com

Q: How long does it take before I receive my order?
A: We process and ship your order within two business days, and usually sooner than that. During the holidays, processing time may take longer.

Q: How can I contact you if I'm having problems with your website?
A: If you are having any problems with our site, or the ordering process, please contact us at service@wholesaleatebay.com. We will respond quickly and help you through any questions you may have.

Q: What is PayPal and is it secure?
A: PayPal is a trusted and secure online payment system, used by many companies on the internet to collect payment from customers, safely and securely. eBay is one of the largest users of PayPal, with millions of members performing transactions every day. It is a free service to you, as the buyer, and you will automatically become a member of PayPal. All major credit cards are accepted and PayPal even lets you use your checking and savings account if desired.

Q: What type of payment methods do you accept?
A: We accept the following payment methods: PayPal, Google checkout, Money order, Cashier's check, Personal and Business check. Money order, cashier's check and Check payable to K.L. Enterprises.

Q: What is your return policy?
A: See our return policy page for details. Click here to load a separate web page for Return/Exchange Policy information.

Q: Can you tell me about the boxsets?
A: The DVD Box Sets we sell are a genuine releases (we do not sell copies or bootlegs) In some cases they are foreign manufactured DVD sets and may or may not have small foreign writing on the discs or cover. The Audio and Video content is the exact same as the US version and in English. The DVDs are guaranteed to play in all DVD Players. All DVD sets are brand new, factory sealed, licensed, legal, factory-made high quality DVDs. We do not tolerate or sell pirated or bootleg versions.They are made by a foreign manufacturer and are considered international releases.

Q: What if you do not have the boxset/DVD that I am looking for? or What if I just want one season?
A: If we do not have a boxset/DVD that you are looking for, please contact us (service@wholesaleatebay.com) and we will try to locate it for you. If you want just one season, please contact us and we will try to get it for you.

Q: What is your privacy policy?
A: It is our policy to not keep your information on file on the site or our server that is why we use PayPal, a totally secure and encrypted means of making transactions on the web. We will not at anytime, for any reason, sell or distribute any information that you may make available to us that we may gather in your registration with our site, or in the process of placing an order, other than what is necessary to fulfill your order. Our site is secured. We do not sell your information for any reason nor does anyone have access to it through our site.

Q: I don't have a credit card, are there other payment options?
A: Yes there are other payment options. We accept money orders, cash, cashier's checks, and personal checks. In order to use these payment methods, please follow these steps:

1) Send us your order to service@wholesaleatebay.com
2) We will send you an invoice.
3) Print the invoice and send it to the address on the invoice along with your payment method.
4) As soon as we recive your payment, we will send you your order and your tracking number.
5) Any payments made with a personal check will have to wait for the check to clear within 7 days before the item is shipped out.

Q: Will your DVD's play in my country?
A: All DVD's are formatted in NTSC and encoded for Region 1 (for the USA and North America) or Region 0 (will play anywhere in the world) unless stated otherwise on our website.

Q: Will the DVD's play on my computer?
A: Most DVD's play back on your home computer or laptop provided you have a DVD-ROM drive which is compatible with the region encoding of the disc. Most computer monitors will display both the NTSC & PAL signals. We do however advise you to check your manual for verification before you proceed with the purchase of the DVDs.

Q: What are your shipping fees and do you offer free shipping?
A: There are NO SHIPPING CHARGES. FREE SHIPPING on all orders.

Q: Do you ship internationally?
A: We ship internationally to most countries around the world. Contact us to see if we ship to your country.

Q: My DVDs play in another language, how can I view them in English?
A: In rare cases this may happen, but the solution is simple.
Please use your DVD player remote "Audio" button to choose desired audio language.
Please use your DVD player remote "Subtitle" button to choose desired subtitle or turn it off.